Privacy policy

This privacy policy explains how SilSol (“SilSol”, “we”, “us”, or “our”) collects, uses, and protects the personal information you share with us through this website. We are the data controller for that information and we process it in accordance with the UK GDPR and the Data Protection Act 2018.

By using this website or contacting us, you agree to the practices described in this policy.

Information we collect

• Information you give us. When you submit our contact form or email us, we collect your name, email address, company, and any details you choose to include in your message.
• Usage and device data. We collect standard analytics information such as pages visited, referring site, browser type, approximate location, and the date and time of your visit.
• Cookies. We use a small number of cookies and similar technologies to keep the site working and to understand how it is used.

How we use your information

• To respond to your enquiry and discuss a potential engagement.
• To provide, maintain, and improve our services and this website.
• To send you information you have requested or that is relevant to an active project.
• To meet our legal, accounting, and regulatory obligations.

Legal basis for processing

We process your information where it is necessary to take steps at your request before entering a contract, where it is in our legitimate interests to run and improve our business, where you have given consent (for example, for non-essential cookies), or where we are required to comply with a legal obligation.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the website and communicate with you — such as hosting, email delivery, and analytics providers — and only to the extent necessary for them to perform those services. We may also disclose information where required by law.

Data retention

We keep your information only for as long as needed to fulfil the purposes described in this policy, to maintain our business records, and to comply with legal requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under data protection law, you have the right to access, correct, or erase your personal information, to restrict or object to its processing, and to request a copy of it in a portable format. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your data at every stage.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have a question about this policy or how we handle your data, email info@silsol.co.uk or write to us at 143 Hamilton Road, Manchester, M13 0PL, United Kingdom.